Privacy Policy

At L’Amour Jewellery we value your privacy and we understand it is of extreme importance to you. This page will outline all the ways in which we collect information, through our various platforms and the use of the information collected. It will further outline the measures taken to ensure that your data is secure with us.

  1. General

    1. The website is owned and operated by L’amour Jewellery LLC and in this privacy policy it can be referred to as ‘we’, ‘us’, ‘our’ and anything similar as such.

    2. With the accordance of the General Data Protection Regulation (GDPR EU-2016/679) and national laws regarding personal data, we will retain and process your personal data. On legal basis we are allowed to use your personal data for any legitimate interests regarding completion of purchasing procedures and communication and where data may be useful in order to strengthen the services provided to you, while being in compliance with the regulation. Your data is stored on our secured servers with restricted access to third party users. There are various measures implemented to ensure the safety of your data.

    3. This website is collecting cookie with your permission. You have the right to opt in or opt out of use of some of your personal information by reading and selecting your preference in the cookie box. The cookie box is present on your initial visit to the website and depending on your server settings it may save your preferences for the next visit.

  2. We collect the following information on our website:

    1. While you fill out a contact form through our website to be contacted, we collect details such as: your name, e-mail, phone number.

    2. If you sign up for our offers or newsletter, we will collect information such as: e-mail, phone number.

    3. In order to for you to complete a purchase cycle, you will be required to provide information such as: Name, credit/debit card details, billing address.

    4. In case you contact us using the contact details provided on the website, it may be a through a telephone call or e-mail address; we may keep a record of the correspondence.

    5. Any and all information regarding your visit on our website will be saved such as: the pages you visit, the amount of time spent, the number of clicks and details as such.

    6. We may also collect some ‘clickstream data’, which includes information about the device you are using to access the website.

  3. How do we collect this information?

    1. We make use of your Internet Protocol address of the device through which you visit our website.

    2. We collect information through our website accessed on any device as well as our extensions such as social media accounts: Facebook and Instagram.

    3. If you fill out any sort of form such as contact us or surveys through our website or via mail.

    4. When you decide to go ahead with a purchase and follow through with completing a purchase cycle.

    5. Our website uses two types of cookies:

      1. Operational: we use this information to ensure best services provided to you

      2. Advertising: this cookie is used to generate specific ads or offers to suit your customer profile. This information is processes and then shared with our other platforms such as Facebook and Instagram and for third party marketing purposes such as Google ads.

  4. Why do we collect this information?

    1. Operational use or Marketing purposes

      1. We collect your personal information for legitimate reasons such as responding to your queries that may have been sent to us using ‘contact us’ forms online.

      2. If any personalized queries have been made such as reported damage and therefore requested for a return; we would be requiring specific information in order to respond to the query.

      3. We are required to share your personal information with third parties such as: banks and payment companies such as PayPal that we partner up within order to complete your purchasing cycle. Furthermore, we may also share your personal details with postal services in order for the goods to be delivered to you in a timely manner.

      4. In order for us to improve our website and services provided to our customers, we may request you to fill out customer service surveys via mail or through the website.

      5. We may use your information to contact you for marketing purposes if you have signed up for our newsletters or have successfully purchased at our website or have in some way requested to be contacted.

      6. We also use this information to provide a more customized set of adverts suitable to your preferences.

      7. Collecting specific data can also help us to ensure that our website is appropriate to use on your device

    2. Security Reasons

      1. We may record and monitor correspondence for fraud prevention, training and quality assurance purposes. We may hold up this information for up to 7 years.

      2. Credit checks may be carried out to prevent fraudulent activities prior or post making any payments in order to purchase a product.

  5. Accessing, Updating, deleting and Restricting the us of personal data

    1. The Data Protection Legislation allows you to object the processing of your data. In case as such please contact our team: support@lamour.com

    2. Please keep us informed if there is a need for update for the information you may have provided at an earlier time.

    3. We are required to have access to certain personal data in order for you to proceed with any purchases; or we may require this information to confirm your identity for certain instances such as to contact you again on consent given.

  6. Right to withdraw consent

    1. By ticking the ‘Allow’ or ‘accept’ box on the bottom right corner in the cookie box, you allow us to collect, store, transfer and process your data. However, at any point you wish to withdraw your consent, you may contact our team: support@lamour.com

  7. Changes to our Privacy Policy

    1. We reserve the right to make any changes to our privacy policy at any point in time. The changes will be made on this page; therefore, please check this page periodically to keep updated.

  8. Contact us

    1. At L’Amour Jewellery, we take Data Protection seriously and we have a dedicated team ensuring that we always comply with the regulations and we can support you with any queries you may have. For further details or questions, please contact us: support@lamour.com